Service and Support
The Konica Minolta medical imaging service brochure
GETTING THE BEST FROM YOUR KONICA MINOLTA EQUIPMENT
NON CONTRACT SUPPORT
For those customers who do not wish to have any form of service cover, Konica Minolta will still provide full support at standard rates for labour and parts. We will endeavour to provide onsite support as quickly as possible.
Exclusions
Full terms and conditions will be supplied within the contract document but a small number of exclusions apply.
- The optics module is covered with the GOLD option on equipment up to 5 years from date of installation.
- Parts cover up to £1000 is included with the SILVER option on equipment until the 5th anniversary of the date of installation, after which, the optics module is excluded.
- External cabinets are not covered.
- Cassettes are not covered but imaging plates are covered against loss of speed.
- "Core Parts" are defined as those having an affect on the normal operation of the equipment.
- Any damage or failure caused by misuse, unauthorised attempted repair or failure to operate the equipment in accordance with instructions.
Your decision to choose Konica Minolta means that you invested in equipment designed and built to the most exacting standards, using the highest quality materials and intended to provide you with trouble free ownership for many years to come.
Like all precision equipment, optimum performance is obtained when the products are serviced at the recommended intervals by highly skilled factory trained technicians. This has been undertaken during the warranty period and we are pleased to offer you a number of options to provide ongoing support now that the end of the warranty approaches.
The following options are available:
GOLD SERVICE
This programme offers you the ultimate in support and is designed for those practices where downtime is to be kept to an absolute minimum.
The price includes 2 routine maintenance service visits per annum and also the cost of core system parts fitted during these visits. In the event of machine malfunction during the contract period, the cost of labour and parts is included (subject to specific exclusions below). Ongoing telephone support is provided by our applications support team and any visits to site which they deem are required, will be provided free of charge. On placing a service call during our normal working hours, you will receive a return telephone call within 90 minutes (often under 30 minutes) from a technician who will discuss the problem with you. If an engineer is required on site, this will be within 8 working hours. All software upgrades relating to safety and/or regulatory compliance are included.
SILVER SERVICE
This programme also offers you high levels of support and is designed for those practices where downtime is important but not as crucial and where in return for a lower annual charge, the practice assumes a greater degree of the risk.
The price includes 2 routine maintenance service visits per annum and also the cost of core system parts fitted during these visits. In the event of machine malfunction during the contract period, the cost of labour and parts is included up to an annual maximum figure (see below). Ongoing telephone support is provided by our applications support team and any visits to site which they deem are required as a result of machine safety or performance will be provided free of charge. On placing a service call you will receive a return telephone call within 90 minutes (often under 30 minutes) from a technician who will discuss the problem with you. If an engineer is required on site, this will be within 8 - 12 working hours.
All software upgrades relating to safety and/or regulatory compliance are included.
BRONZE SERVICE
This is the basic level of cover and provides for two routine maintenance visits per annum. All parts and all other service calls, including labour and parts are chargeable but with a 20% discount on the cost of parts.
On site attendance should an engineer be required will be within 12 - 24 working hours. All software upgrades relating to safety and/or regulatory compliance are included.